Terms

This page sets out the terms and conditions on which we will deliver goods ordered from the Cheatza® website, www.cheatza.com. By ordering any items from Cheatza or subscribing to one of Cheatza’s services, you agree to be bound by these terms, and any orders placed will be deemed as acceptance of these terms.

This Agreement, any non-contractual obligations arising out of or in connection with this Agreement and the relationship between the parties, shall be governed by and interpreted in accordance with the laws of England. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with this Agreement.

  1. Your Statutory Rights

1.1. As per The Consumer Rights Act 2015, we are obligated to supply Products that are as described, fit for purpose and of satisfactory quality, and that services must be carried out with reasonable skill and care. If there are any issues with items included in your order, please contact us at https://cheatza.com/contact so that we can investigate and offer a suitable resolution.

1.2. Products

Images used throughout our website are for illustrative purposes only. Although we have made every effort to display the Products accurately, the Products may vary slightly from those images.

All nutritional info provided on our website is intended to be used as a guide only. Whilst we have taken measures to ensure the accuracy of our data, all figures are estimates pending independent verification.

1.3. Allergies

Our shop may from time to time use nuts or other allergens in the preparation of certain items. Please contact us prior to ordering if you have an allergy or an allergy related question.

1.4. VAT

All prices displayed on our website are inclusive of VAT.

1.5. Complaints

If you there are any issues with your order please contact us at https://cheatza.com/contact

2. Availability

Services provided on our website Cheatza.com are only intended for people residing in mainland UK. We cannot accept orders from individuals outside of this area.

3. Delivery

Pizzas & meals ordered through the Cheatza website will be delivered frozen, ready to be cooked in the oven by the customer.

Orders will be shipped every Thursday on a next day service via DPD, for delivery on a Friday. Due to the perishable nature of our products couriers will be instructed to leave in a safe place if there is no answer when delivery is attempted.

The Food will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

The courier will take reasonable steps to deliver your food, however if you feel that your delivery will require special instructions (such as gaining access to secure parts of your home or any other building in order to deliver your food), please notify specify instructions in your order notes.

For the avoidance of any doubt, where a package is delivered in accordance with your instructions and subsequently goes missing, this will be regarded as a successful delivery.

It is accepted that anyone at the delivery address is entitled to accept delivery, unless you have provided explicit instructions to the contrary.

Cheatza is not responsible for any theft of parcels from the delivery address.

We are unable to deliver orders at a specific time and in any circumstances where we do indicate that we’ll attempt to deliver at a specific time, this will in no way form part of the contract and failure to deliver at such time will not constitute a breach of these Terms.

Cheatza reserves the right to increase prices to reflect any higher costs that are incurred by us, such as, and without limitation, the cost of delivery to your address, increases in the cost of raw ingredients, labour, materials or other manufacturing costs.

In the event of a price change customers will be given 14 days’ notice, during which time customers may cancel their subscriptions. Payments thereafter will be adjusted according to the new price plans. Any cancellations beyond this point will be managed as per the standard cancellation policy.

4. Payments

The subscription plans offered at cheatza.com consist of an initial charge followed by recurring period charges as agreed to by you at the time of purchase. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation.

By subscribing to Cheatza you are agreeing to pay recurring periodic subscriptions for an indefinite or defined time until cancellation by you or us, on the subscription terms set out in the order form you have completed.

All subscription payments are settled by credit or debit card. Subscriptions renew on a 4-weekly basis until cancelled.

We reserve the right to pause your account and deliveries due to non-payment or payment failure. Deliveries will resume upon receipt of all monies owed.

Cheatza also reserves the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.

5. Discounts

Any discounts are offered at the Company’s discretion and may be retracted for any reason and without notice.

Discounts cannot be used in conjunction with any other offer.

6. Risk & Title

All products delivered will be at your risk from the time of delivery.

Ownership of the products will pass to you upon delivery after Cheatza has received full payment of all sums due.

Neither Cheatza nor our courier partners shall be deemed responsible for any theft of packages from the delivery address.

If you suspect that your package has been stolen from the delivery address please contact us immediately so that we can discuss alternative delivery arrangements for future deliveries. Until such alternative arrangements are made, we reserve the right to suspend your order until suitable new arrangements have been made.

Cheatza expressly disclaims all liability which may arise by virtue of packages being left unattended for a period of time after delivery. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled.

If you are dissatisfied in any way with the products provided by Cheatza, please get in touch at https://cheatza.com/contact and we will be happy to resolve any issues.

7. Pause or Cancel

By entering into these terms you acknowledge that there is no automatic right to a refund where you wish to cancel your subscription.

Subscriptions can be cancelled by submitting an email request at https://cheatza.com/contact. In order to cancel an upcoming order, requests must be submitted by Monday on the week of shipping (3 days’ notice). Any orders that are not cancelled by the cut-off will still be processed and charged as per the subscription agreement. No further payments or deliveries will be made thereafter.

Pursuant to regulation 28 of the Consumer Contracts (Information, cancellation and Additional Charges) Regulations 2013, contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. For the avoidance of doubt, deliveries containing fresh or frozen prepared meals are exempt from the right to cancel.

If you are unhappy with your order for any legitimate reason such as missing items, incorrect orders, or failure to deliver as per the agreement, you must inform Cheatza within 24 hours of receipt of your order, and in any case, no later than the day after our records show it as having been delivered to you. Cheatza may provide a refund or other compensation as appropriate but this is entirely at Cheatza’s discretion.

Cheatza reserves the right to cancel your order with immediate effect and arrange a full refund of outstanding amounts. Cheatza can exercise this right at any time and for whatever reason in its sole discretion.